Everything you need to know

Email poyavasupport@gmail.com. We respond within 24 hours, Monday through Friday.

Yes. We ship to most countries. Shipping is free and every order comes with tracking.

Within 12 hours of placing it, yes. Email us with your order number. After 12 hours the order is in fulfillment and cannot be changed or cancelled, but you can return it once it arrives under our 30-day guarantee.

Applies to full-price purchases only. Discounted and sale items are final sale.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal.

1 to 3 business days, Monday through Friday. Allow extra time during holidays and launch weeks.

7 to 14 business days after processing, depending on your location. You get a tracking number by email the moment it ships.

If tracking shows no delivery 30 days after the ship date, email us with your order number and we reship or refund you in full.

Email poyavasupport@gmail.com with your order number within 30 days of delivery. We send you the return address. The item must be in its original condition and packaging. Return shipping is paid by the customer unless the item arrived damaged or wrong.

Discounted and sale items are final sale and cannot be returned or exchanged.

Email us within 7 days of delivery with your order number, photos, and a short description. We replace it or refund you. No return shipping on our side.

Once the return is received and checked, the refund goes back to your original payment method within 5 business days. Banks typically post the credit within 7 to 10 business days after that.